Category: News & Events

[vc_row][vc_column][vc_single_image image="5855" img_size="full" alignment="center"][vc_column_text] 4 WAYS TO DRIVE HOTEL DIRECT BOOKINGS ONLINE Great varieties with competitive price are always the privilege claimed by OTAs. Even many hoteliers would opt for this easy way, to rely on OTAs for online room sales without realizing the fact that the business has been slowly taken over by OTAs. One statistics published by HeBS disclosed the alarming ratio of guest preference when comes to online room bookings. Between hotel direct bookings and OTAs, the amount of guests who prefer to book with OTAs rose drastically from 15% (2007) to 40% (2015). For independent hotels, it is even worse as only 25% of guests would book through the hotel website whilst the rest 75% would opt for OTAs. To reduce the risk associated with OTAs,…

[vc_row][vc_column][vc_single_image image="2193" img_size="1000x450" alignment="center" el_class="full-image"][vc_column_text] 4 QUICK TIPS: HAPPIER HOTEL GUESTS WITH NO EXTRA COSTS The year has come to an end and it is the season of festive again. Many hotels are preparing themselves for the busiest period of the year filled with back to back festivities: Christmas and New Year. From lobby decorations to food menu, hotel managers are putting in substantial efforts to ensure their guests have the most wonderful stay experience. Creating a delightful experience for guests is extremely vital for hotel business. An online article written by top hospitality consultant, Patrik Hellstrand reveals that hotel service quality forms part of the keys for hotels to stand out from their competition and it helps to promote and improve guest loyalty. Understanding guest expectation and going beyond that…