Flora by Crossroads Hotel’s Journey to Discovering Qikinn© Solutions to Boost Direct Bookings

Flora by Crossroads Hotel is an oasis in the midst of the bustling city of Kuala Lumpur. The surrounding lush greenery inspired its hip and contemporary interior style.  Each room is equipped with International amenities plus a 5-star quality mattress, along with the finest bed linen and pillows that promises comfort and a relaxing stay whether you are traveling solo or as a family. 

With its strategic location, you can take a short walk to reach the Malaysian iconic landmarks, the KL Tower and the Petronas Twin Towers (KLCC). There are also a number of nearby options for shopping, dining, and entertainment.  In addition, the hotel has easy access to the monorail, LRT stations and bus network so everything is within reach.

When we first met with Mr. Arian Lakhiani, the hotel’s Manager, the existing online strategy was highly dependent on OTAs. Bulk of the leisure bookings are coming from their top OTAs, thus, resulting in lower ADR and gross revenue. This led to the need to attract more Direct Bookings.

Another concern was the ongoing price war among hotels brought by the drive to recover and get bookings post pandemic. The hotel was also challenged by the limited number of staff to manage the overall hotel operations and so they required a single platform to be able to manage multiple online booking channels.

We were able to show and demonstrate how Qikinn© Application Suite can help alleviate and solve the challenges they were facing, and so, Mr. Arian had partnered with us and agreed to implement the following:

• QIKINN^© website that is responsive on all types of devices 
• QIKRES© user-friendly online hotel booking engine 
• CHANNEL MANAGER with seamless connection to online distribution channels 
• QIKCONFIRM^© that enables them to engage with the hotel guest Before, During and After stay 
• QIKRESULTS^© business intelligence tool that provides reliable data on the hotel’s performance presented through intelligent dashboards and reports

In just 50 days after implementing the above solutions, Flora by Crossroads Hotel is able to see

  8 %  growth in Direct bookings  plus   10 %  higher in ADR vs OTAs    

Please visit https://www.crossroads-hotel.com/flora/  to know more about the hotel.