Room Inventory

With WISH Front Office PMS software, user can setup:

• Over/underbookings
• Closed for arrival/departure
• Allocate the number of rooms for a period to agent/operators, company and OTAs
• Daily or time based inventory management for specific room categories

Rate Management

Handling of rates:

• Weekdays and weekend rates
• Low and high season rates
• Multiple currency rate handling
• Package rate handling
• Youth and child rate handling
• After ‘n’ number of bookings stop selling the rates
• After several number of bookings increase the rate by x percentage
• Room based rate handling
• Configurable to override the pre-set rates

Individual Handling

Wish PMS offers:

• Room upgrade handling
• Multiple rates through stay
• Pre-defined discount structures and bill routing templates
• Multi currency billing
• Multi stages guest transfer handling
• Ability to handle time bound bookings or airport hotels

Group Handling

• Different allocation of rooms per room category for different stay dates of the group
• Handling of pre-arrival and post departure dates and rates
• Rooming list handling and utilities to change the dates/rates for members of the group
• Capturing group movement
• Routing of charges to group master account

User Communication

• Setup guest notifications for access, check-in or check out
• Alert the user when guest record is accessed
• Setup manual/auto alert for users to get the alert through system notification
• User in-built mailing to hand over the shift information and send self reminders
• To-do task alert based on services to be provided to the guest

Taxation

• WISH PMS can handle multiple taxes and tax on top of tax structures, VAT structures, taxes on room, bed tax handling.
• It also supports Thai tax invoice, European VAT handling, Indian GST, Malaysian GST handling and Middle East VAT structures.

Housekeeping

This front office management software handles:

• Temporarily Out of Service and Out of Inventory rooms
• Marks room status as Maid in, Clean and Inspected
• Specify re-check on clean status room
• Handle public area task management along with handling lost and found items
• Tracks who claims the lost and found items

Marketing

• WISH PMS can handle the contracts or agent/operator and corporate with ability to include in the contract early bird, stay based, pax based, child based discounting handling.
• It can also track sales call and follow up actions to be performed by executives.

Concierge/Telephone Operator

• Manages telephone directory with access for telephone operators and concierge
• Options to access both guest records and telephone directory records from a single location
• Operators can mark a room as ‘Do not disturb’ or ‘Scan the calls’ before diverting etc
• Able to take a message for the guest and from the guest

Night Audit

• Dual date audit so that night audit does not stop the operations.
• Non-stop auditing with operations working on business date and auditing happening on audit date.

Reporting

• A wide variety of reporting with options to export the report to Excel or in PDF format.
• Reports can be configured to be sent as email or backed-up as part of the night audit.
• Reports with drill down options to view details are also available.

Manager Console

• Manager is able to view the past performance on occupancy, revenue comparison with budget and forecasted occupancy.
• They can view top 10 performing agent, corporates, segments among others.